Customer Name

Customer Email

Quality Performance scale:

1. What was the quality of A, B supplied?

A. Product
54321

B. Service
54321

2. Office communication - was the technical information given clear?
54321

3. Was the quality of the supporting documentation to a good standard?
54321

4. Where there any quality concerns?

yesno

[group quality]

If yes, did we/WP assist with resolving them?
yesno

[/group]

Engineers:

5. Were they Punctual?
54321

6. Did our engineers present a good company image?
54321

7. Did they communicate professionally?
54321

8. How was our response time to any queries?
54321

9. Were you happy with the overall service we provided?
54321

Do you have any recommendations, where you feel we can improve on our performance for you?

If any score given was 4 or below please give a brief reason to allow us to internally address it